Business Support Assistant (Admin)
This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Join our team and make a difference
An exciting opportunity has arisen for a Business Support Assistant to join our Home Assistance team within Housing, Rehabilitation and Recovery at North Lincolnshire Council.
Home Assistance plays a vital role in supporting residents to live safely and independently in their homes. This includes coordinating adaptations, repairs, and housing-related support services that improve quality of life and prevent crisis. As a Business Support Assistant, you will play a key role in ensuring the smooth and efficient operation of this service, supporting both residents and frontline officers.
About the role
You will provide comprehensive administrative support to the Home Assistance team, acting as a first point of contact for residents, partners, and professionals. You will be responsible for managing referrals, maintaining accurate records, supporting service delivery, and ensuring excellent customer service standards are upheld.
Your work will directly contribute to the council’s commitment to delivering person-centred, strength-based support that helps residents remain safe, well, and independent.
Key responsibilities include:
Acting as the first point of contact for enquiries, providing advice, support, and signposting where appropriate
Receiving, processing, and monitoring referrals and requests for service
Maintaining accurate records on council systems and databases
Supporting officers with the coordination and administration of service delivery
Liaising with internal teams, contractors, and partner organisations
Supporting meetings, including preparation of documentation and minute-taking
Monitoring shared inboxes and ensuring timely and appropriate responses
About you
We are looking for an organised, motivated, and customer-focused individual with strong administrative skills and attention to detail.
You will have:
Experience working in an administrative or customer service environment
Excellent organisational skills and the ability to prioritise workload
Strong communication skills, both written and verbal
Good IT skills, including Microsoft Office and database systems
A high level of accuracy and attention to detail
A commitment to providing excellent customer service
The ability to work both independently and as part of a team
A commitment to achieving or working towards a Level 3 Business Administration qualification is desirable.
Want to find out more?
For an informal discussion about the role, please contact:
Robert Freeman
Lead Officer – Home Assistance & Accident Prevention
Email: robert.freeman@northlincs.gov.uk
Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.
Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.
The Council
We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do.
The Benefits
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